As the retailing industry shifts toward online sales, legacy stores are adopting new technology to keep up. One of these is the advent of voice-directed inventory management and fulfillment.
This is why you’re seeing more store employees walking around with headsets, and why you will see this more often.
“Long popular in the warehouse and DC for directing tasks like order selection, voice systems have a solid record of boosting productivity and accuracy. That’s largely because they enable workers to receive instructions via headsets, rather than looking at a screen, which frees up their eyes and hands to select items or perform other warehouse tasks.”
— Ben Ames, “Voice echoes outside the warehouse“
