DispatchTrack

The Complete Customer Delivery Experience and Last Mile Logistics Optimization Platform

Managing loads, deliveries and drivers can be a complex and multi-faceted problem, requiring a comprehensive and flexible solution.

DCT has been a proud DispatchTrack partner for over 10 years. As you know, last mile logistics operations are often opaque, frustrating, and unpredictable—and these problems only get worse as you scale. As a modern shipper, you need a connected, streamlined solution that can handle as many trucks and orders as you can throw at it. You need fast, accurate routing for ever-changing delivery parameters. And you need real-time data flows to empower proactive customer service. DispatchTrack provides all this and more by way of a highly-scalable SaaS solution, built out over more than 10 years in tandem with our customers in the shipping industry.

Seamlessly Manage Drivers with Automated Updates

Our system is all about connectivity—that’s why we connect dispatchers to drivers with an intuitive, easy-to-use driver mobile app.

Dispatchers can send updated routes with turn-by-turn directions to their drivers without picking up the phone, and drivers can send photos, notes, signatures, and other status updates for each order at the time of delivery. You can even track driver performance over time to create driver-adjusted ETAs for new routes.

  • Document deliveries in real time—even without cell service
  • Communicate with drivers without picking up the phone
  • Get instant alerts for failed or partial deliveries

Visualize the Last Mile in Real Time

When it comes to the last mile, exceptions are the rule.

Customers aren’t home; drivers get delayed. Our real time visibility dashboard gives you the power to take in a 360-degree view of your last mile operations at a glance and pinpoint exceptions as they crop up. We show you your trucks, routes, orders, and order statuses all on a single screen. This way, you can find the data you need in a matter of seconds and call your customers before they call you.

  • Gain confidence about what’s going right in the last mile
  • Instantly spot and focus on exceptions
  • Significantly reduce inbound customer calls

Reduce Costs, Increase Efficiency

Not only does our precision route optimizer reduce your total distance traveled, it also takes resource costs, truck selection, and service tiers into account.

That means that in addition to decreasing fuel costs, you can maximize vehicle capacity and save your most skilled resources for the jobs that really require them. Because our solution covers the whole last mile from end to end, anything that can be optimized—will be optimized.

DispatchTrack customers save costs by:

  • Reducing fuel costs through shortened driving distances
  • Increasing capacity utilization through smart truck and resource allocation
  • Boosting customer retention by meeting preferred service time windows

Learn more about DispatchTrack

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